Speaking at the forum, Dr Ganesh Naidoo, CEO of Medmate, and GP, reiterated the COVID-19 thunderbolt required healthcare delivery to change overnight. While patients welcomed it, primary care is still grappling with the rapid adjustments.
“Patient centricity has changed rapidly. What we accepted previously is not the future. Patients love telehealth and appreciate interacting in their own environment. But it requires substantial adjustments for primary care who need to shift infrastructure from a face-to-face consult approach into digital delivery.”