What is Medmate?
Medmate is a secure app developed by Australian GPs and pharmacists to help patients manage e-scripts and pharmacy orders from their mobile phone. Medmate is endorsed by the Australian Digital Health Agency as a safe and secure medication app.
How does Medmate work?
When you receive a new e-script token from your doctor (in an SMS/email or printed token), simply load the script into Medmate by clicking the link in your SMS and choosing Medmate or copying the eScript token and pasting into the “Add Script” section in Medmate
Add scripts and store items to an order.
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Can I get it delivered?
Yes choose pick up or delivery. The pharmacies in your local area will display their delivery options including any costs and available delivery periods. Most pharmacies offer FREE DELIVERY to local residents and $7.50 delivery to patients outside the local zone. Medmate has express delivery options that can have orders to your door in 90 minutes. Our average delivery time is 50 minutes.
Who will deliver my medication?
Medmate has specialised medication delivery systems. Pharmacies can also organise their own drivers or courier services. Medmate insists that drivers undergo background checks, privacy and security training. Your medication arrives in a discrete package and only you and your pharmacist are aware of the contents.
Can I order for a family member?
Of course. We will assist you in setting up your account that can include family members or people you care for.
Is my information secure?
This is very important to us. Your data is stored in Australia and encrypted to standards conformant and approved by the Australian Government.