Our most frequent
questions and answers

What is Medmate?

Medmate is a secure app developed by Australian GPs and pharmacists to help patients manage e-scripts and pharmacy orders from their mobile phone. Medmate is endorsed by the Australian Digital Health Agency as a safe and secure medication app.

How does Medmate work?

New scripts
When you receive a new e-script token from your doctor (in an SMS/email or printed token), simply load the script into Medmate by clicking the link in your SMS and choosing Medmate or copying the eScript token and pasting into  the  “Add Script” section in Medmate

Select
Add scripts and store items to an order.

Compare and Save
Choose the best pharmacy option for your basket by reviewing prices, delivery options and promotions.

Can I get it delivered?

Yes choose pick up or delivery. The pharmacies in your local area will display their delivery options including any costs and available delivery periods. Most pharmacies offer FREE DELIVERY to local residents and $7.50 delivery to patients outside the local zone. Medmate has express delivery options that can have orders to your door in 90 minutes. Our average delivery time is 50 minutes.

Who will deliver my medication?

Medmate has specialised medication delivery systems. Pharmacies can also organise their own drivers or courier services. Medmate insists that drivers undergo background checks, privacy and security training. Your medication arrives in a discrete package and only you and your pharmacist are aware of the contents.

Can I order for a family member?

Of course. We will assist you in setting up your account that can include family members or people you care for.

Is my information secure?

This is very important to us. Your data is stored in Australia and encrypted to standards conformant and approved by the Australian Government.

What if I have a question or different needs?

Include comments in the “Notes to Pharmacist” section to the pharmacy of your choice. The pharmacy will contact you about your requirements and provide any medication counselling. Information you provide in Medmate is used by pharmacists to safely dispense and supply medicines.

Medmate is safely delivered with contact precautions to covid positive patients.

How much does it cost?

Medmate ordering services are free for patients and clinics.

Your medication order will be itemised:

  • Prices are determined by each pharmacy and reflect what you would pay in store. Extra competitive prices are available with discount pharmacies on Medmate.  You can add as many items as you like to a single order. Choose delivery or pick up.
  • Delivery cost is determined by the pharmacy.

How do I get a new script?

Medmate has links to a growing number of clinics around Australia. Click “My Doctors” and book a telehealth or face to face consultation with your regular doctor.

What do I need to get started?

Add these details to your medmate profile and you’re ready to start ordering:

  • Medicare number, concession cards and safety net details
  • Details of your current medications and allergies
  • Delivery details

No stress, no fuss.

Customer Support

Call (03) 9894 7831

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