Purchase Order

What is a Purchase Order (PO)?

A Medmate Purchase Order (PO) is confirmation of an order which has been placed with your Pharmacy by a local customer. The Purchase Order outlines what the customer would like to purchase from your Pharmacy.

To view additional details of the Purchase Order and Customer, you have to log into the Secure Medmate portal.

Your Pharmacy can:

  • Accept Order: Access Medmate Portal to view the details of the Purchase Order and Customer. A Medmate team member will contact you to provide the password.

 

  • Reject Order: Your customer will be notified that your Pharmacy has not accepted the order and the order will be routed to another Pharmacy in your area.

What are the different types of Purchase Orders?

There are two (2) types of Purchase Orders your Pharmacy may receive from a Customer via Medmate:

  • Ready to Process:
    • Customer has PAID for the Purchase Order.
    • Medmate has collected payment from the customer, and will contact your Pharmacy to arrange payment.

 

  • In-Store Payment:
    • Customer has NOT PAID  for the Purchase Order.
    • The Customer will pay for order in-store.

How to access the Medmate Pharmacy Portal?

Access the Medmate Portal from the email or go to pharmacy.medmate.com.au

  • User ID: Pharmacy Email address
  • Password: You will receive a password to access the first order. A Medmate team member will contact you to provide the password.

 

How do I accept and process a Purchase Order?

  1. You can access the Purchase Order by clicking “Accept Order” on the email Purchase Order.
  2. The Medmate portal login page will open.
  3. A team member from Medmate will contact you and provide login credentials.
  4. Select the menu item “Ready to Process”.
  5. Click “View” to review the respective order. The order will either be for Delivery or Pickup.
  6. Scripts will be displayed at the top of the screen. All other items will be displayed within the table.
  7. Each script can be printed or downloaded. The Electronic Script can also be scanned from the screen.
  8. Dispense the scripts, and collection of over the counter / front of shop items.
  9. When scripts have been dispensed and items collated, click “Proceed with Order”.
  10. The Order will be moved to the Delivery List or Pickup List, depending on the option from the Customer.
    • If delivery, organise the courier to deliver the items within the estimated time slot.
    • If the customer has selected Express delivery, Medmate Express delivery partner will be notified and pick up the item within 15minutes.
    • If the customer has chosen Pickup, the customer will be notified by SMS and email.
  11. Ensure the items are placed into the appropriate packaging for delivery or pickup.

How do I get paid for the Purchase Order?

A Medmate team member will call the pharmacy and will reimburse the value of the order, less any fees and charges.

    • Please note, you will receive the first 5 orders for free.

What happens if I reject a Purchase order?

Your customer will be notified that your Pharmacy has not accepted the order and the order will be routed to another Pharmacy in your area.

How does Express Delivery work?

Medmate has partnered with an Express Delivery partner.

  • If the customer has selected Express delivery, please process as a priority.  Ensure you dispense and package items within 15 minutes, to achieve the delivery requirements.
  • Once the order has been processed,
  • Click to Proceed with Order.
  • Confirm the request for Express delivery, which will automatically engage the Express Delivery Partner.
  • You will be able to track the delivery from the Delivery list and clicking the Red link.

How do I accept a “Quote Required”?

Your pharmacy will receive an email requesting a quote from a customer via Medmate.

  1. You can review the items that require a quote by clicking “Review Quote”.
  2. The Medmate portal login page will open.
  3. A team member from Medmate will contact you and provide login credentials and instructions.
  4. Login to Medmate, and follow the:
    • How do I provide a “Quote Required” order”.

How do I accept and process a Request for Quote?

Click “Request for Quote” to display orders for which a quote has been requested.

    1. Click “View” to review the order.
    2. If there are scripts within the Order, they will be displayed within the scripts section.
    3. Each script can be printed or downloaded. The Electronic Script can also be scanned from the screen.
    4. Click “Edit Order”. A new section is created for the order, where the prices can be inputted for the requested items.
    5. Click “Confirm Order” to send the quote back to the Customer for review and acceptance.
    6. The Order will be moved to the “Awaiting Authorisation” section.

Is there a charge to the Pharmacy for this service?

You will receive the first 5 purchase orders for free. Please contact us and a Medmate team will discuss the fees in more detail.