Account management

Create account

To create and account on Medmate please follow these steps:

  • Open the following website: https://medmate.com.au/portal/signup
  • Enter your information
    • Provide the required details such as your name, email address, mobile number date of birth and password
  • Set a Password: Choose a strong, unique password
    • must contain at least seven characters
    • must contain at least one letter
    • must contain at least one number
    • must not be the same as one of your last four passwords
    • must not use the same character repeatedly or have any sequential characters (for example, AAAA or 1234)
    • may contain any of the following characters: ! @ # $ % ^ & *
  • Agree to Terms and Conditions:
    • Read the terms and conditions, and privacy policy, and check the box to agree.
  • Complete Verification:
    • After the sign up step you will need to verify your email address. Check your email for a verification code and enter it on the website.

Forgot or set password

You can set or resert your password at anytime.

Deactivate account

You can deactivate your account on Medmate. You can reactivate your account by changing the password through the “Set Password” option on the login screen.

Delete account

You can deactivate your account on Medmate. Your account and all personal data (including prescriptions) will be permanently deleted. This action cannot be undone.