Telehealth with Medmate

Convenient, Accessible, and Affordable Online Doctor Consultations

Experience quality healthcare from the comfort of your home.

Schedule Your Online Consultation Now

What is Telehealth?

Telehealth is a modern approach to healthcare that allows you to consult with doctors online, using video calls, phone calls, or messaging. This service provides a convenient and accessible way to receive medical care without needing to visit a clinic in person. Telehealth services have become popular due to their ability to provide timely and efficient healthcare, especially for those with busy schedules or limited access to traditional medical facilities.

Medmate offers comprehensive telehealth services, connecting you with experienced Australian doctors through a secure and private platform. With Medmate, you can quickly book appointments, receive prescriptions, referrals, and medical certificates, all from the comfort of your home. Our platform is designed to be user-friendly, ensuring a smooth and hassle-free experience. Whether you need a consultation for a minor ailment or ongoing medical advice, Medmate’s telehealth services are here to provide you with quality care.

Telehealth makes healthcare more accessible, especially for those living in remote areas, those with mobility issues, or anyone looking to save time.

Why Choose Medmate for Telehealth?

Medmate is the leading provider of convenient, high-quality telehealth in Australia. Here's a guide to how it works:

  • Experienced Australian Doctors

    Our team of registered doctors have experience in general practice and specialized areas such as emergency medicine. They are committed to providing you with the highest quality care.

  • Secure and Private Platform

    Your privacy and security are our top priorities. Our platform meets the highest Australian standards for data protection and confidentiality.

  • Fast Appointment Booking

    Get the care you need quickly and easily. Book your appointment online in minutes, often with same-day availability.

  • Affordable Pricing

    Telehealth consultations with Medmate are affordable, with transparent pricing and various payment options.

  • Prescriptions, Referrals, and Certificates

    Get the documentation you need. Our doctors can provide prescriptions, referrals to specialists, and medical certificates as required.

We Take Your Concerns Seriously

We understand that you may have concerns about telehealth.

Quality of Care is Uncompromised

Telehealth consultations with Medmate are comprehensive assessments to serve as interim care in between local GP appointments. Our doctors will thoroughly assess your condition and provide appropriate treatment to keep you healthy.

Your Privacy is Protected

Your medical information is strictly confidential and will never be shared without your consent.

Telehealth is Convenient and Affordable

Telehealth has been proven to be a convenient and affordable way to deliver healthcare, especially for non-emergency conditions.

How It Works

Getting the care you need is simple with Medmate:

  1. Request a Consultation: Begin by clicking the “Telehealth Consult” menu link or the “Get Started” button. You can also start by first selecting your condition.
  2. Share Your Information: Tell us about your current symptoms, medical history, allergies, medications, and any other relevant health information. This helps our doctors understand your needs and prepare for your online medical consultation.
  3. Provide Medicare Details (if applicable): This helps the clinic to confirm your identity and also to issue electronic prescriptions directly to your phone by SMS.
  4. Review and Confirm: Take a moment to review your information and our Terms & Conditions. Once you’re ready, proceed to checkout and payment.
  5. Choose a Call Time: Select a time that works best for you from the available appointment slots. We offer a range of options, including same-day appointments in many cases.
  6. Wait for Confirmation: Once your booking is confirmed, you’ll receive an email with all the details of your appointment.
  7. Receive Your Call: At your scheduled time, a qualified Australian doctor will call you for your consultation. They will review your information, discuss your symptoms, and provide a diagnosis and treatment plan.
  8. Get Your eScript or Medical Certificate (if needed): If your doctor prescribes medication or issues a medical certificate, you’ll receive it electronically via SMS and email for your convenience.

What You'll Need

  • A computer, tablet, or smartphone with a camera and microphone
  • A reliable internet connection
  • A quiet and private space for your consultation

Conditions We Treat

Medmate telehealth doctors are experienced in diagnosing and treating a wide range of common conditions, including:

Cold and Flu

Get relief from your cold or flu symptoms with a virtual consultation. Our doctors can assess your cold or flu symptoms, recommend over-the-counter medications or recommend antiviral treatments if necessary, and provide advice on how to manage your symptoms and prevent the spread of illness. They can also issue medical certificates if needed.

Urinary Tract Infections (UTIs)

If you're experiencing the discomfort of a UTI, our doctors can discuss your symptoms and medical history, and provide treatment if necessary. They can also provide advice on how to prevent future UTIs.

Skin Conditions

From rashes and acne to eczema and psoriasis, our doctors can assess your skin condition through a video consultation, discuss your symptoms and medical history, and recommend treatments. This may include providing treatments, recommending over-the-counter products, or referring you to a dermatologist for further evaluation.

Mental Health

Feeling stressed, anxious, or depressed? If you're struggling with your mental health, our doctors can provide a safe and confidential space to discuss your concerns. They can offer support, guidance, and treatment options such as therapy, counselling, and medication if appropriate.

Sexual Health

Our doctors can help with sexual health issues like STIs and contraception. They can provide confidential consultations, referrals for testing, and provide treatments if necessary.

Other Common Conditions

Medmate doctors can also help with many other common health concerns, including allergies, headaches, gout, gastrointestinal issues, cholesterol, and even traveller health.

online prescription

Pricing and Availability

Medmate is committed to making healthcare accessible and affordable. Here’s what you can expect:

Telehealth Consultation Fees

Standard Consultations: Starting from $25
Priority Consultations (within 1 hour): Available at a higher fee, prices vary
Mental Health Psychology: $195 per 1 hour session (discounts may apply)

Additional Services

Prescription Renewals: From $20
Medical Certificates: $25 for 1-day certificates, and $35 for multi-day certificates
Weight Loss Program: From $299 per month

Bulk Billing and Medicare Rebates

Medicare rules mean that Medmate online consultations are billed privately. Medicare rebates are also not available for online consultations.

How to Check Exact Pricing

Since prices can vary depending on the type of consultation and your individual circumstances, we recommend checking our website or contacting us directly for the most accurate pricing information.

Appointment Availability

Medmate doctors are available 7 days a week – open everyday until 11pm. You can book same-day appointments, and our priority care option allows you to see a doctor within the hour for an additional fee.

Frequently Asked Questions

What is a telehealth appointment?

A telehealth appointment, also known as a virtual doctor visit or online consultation, is a convenient way to consult with a doctor remotely using your computer, tablet, or smartphone. You can discuss your symptoms, medical history, and receive diagnoses, treatment plans, prescriptions, referrals, and medical certificates, all without leaving your home.

Can I get a referral through telehealth with Medmate?

Yes, Medmate doctors can provide referrals to specialists if they determine it’s necessary for your care.

Can I do telehealth for a UTI through Medmate?

Absolutely! Medmate doctors are experienced in diagnosing and treating UTIs through telehealth consultations. They can assess your symptoms, discuss your medical history, and provide treatments if needed.

Can I do telehealth on my phone with Medmate?

Yes, you can use your smartphone for telehealth consultations. It’s a convenient way to connect with a doctor from wherever you are.

Can I get a medical certificate from telehealth with Medmate?

Yes, if your Medmate doctor decides that you need a medical certificate for work or other purposes, they can issue one electronically during your telehealth consultation.

Do I need an app for telehealth with Medmate?

No, you access our telehealth services through our website using your smartphone, computer, or tablet.

How long is a telehealth appointment with Medmate?

The length of a Medmate telehealth appointment can vary depending on the complexity of your condition and the doctor’s assessment. However, most standard consultations last around 10-15 minutes.