Frequently Asked Questions

What is Medmate?

We believe healthcare should be easier.

We are a secure app developed by Australian GPs and pharmacists to help patients manage e-scripts and pharmacy orders from their mobile phone. Medmate is endorsed by the Australian Digital Health Agency as a safe and secure medication app.

How does Medmate work?

New scripts

When you receive a new e-script token from your doctor (in an SMS/email or printed token), simply load the script into Medmate by clicking the link in your SMS and choosing Medmate or copying the eScript token and pasting into  the  “Add Script” section in Medmate

Select

Add scripts and store items to an order.

Compare and Save

Choose the best pharmacy option for your basket by reviewing prices, delivery options and promotions

Can I get it delivered?

Yes choose pick up or delivery. The pharmacies in your local area will display their delivery options including any costs and available delivery periods. Medmate has $5 express delivery options (in eligible locations) that can have orders to your door in 60 minutes. Our average delivery time is 50 minutes.

Who will deliver my medication?

Medmate has specialised medication delivery systems. Pharmacies may also utilise their own courier services. Medmate insists that drivers undergo background checks, privacy and security training. Your medication arrives in a discrete package and only you and your pharmacist are aware of the contents.

How do Medicare Entitlements work?

What is the PBS?

The Pharmaceutical Benefits Scheme (PBS) provides timely, reliable and affordable access to necessary medicines for Australians. Under the PBS, the government subsidises the cost of medicine for most medical conditions.

Who is eligible for the PBS?

The Scheme is available to all Australian residents who hold a current Medicare card.

How much will I pay for PBS medicines?

This is referred to as the patient co-payment and will vary depending on your entitlement. These are described in more detail below. Many PBS medicines cost significantly more than the co-payment amount. The government pays the difference between what you pay and what the medication costs.

So what are the different Entitlements?

Is my information secure?

This is very important to us. Your data is stored in Australia and encrypted to standards conformant and approved by the Australian Government.

What if I have a question or different needs?

Include comments in the “Order Notes” section to the Pharmacy of your choice. The Pharmacy will contact you about your requirements and provide any medication counselling. Information you provide in Medmate is used by Pharmacists to safely dispense and supply medicines.

How much does it cost?

Your medication order will be itemised:

  • Product prices are determined by each Pharmacy.
  • Extra competitive prices are available with discount Pharmacies on Medmate.
  • You can add as many items as you like to a single order. Choose delivery or pick up.
  • Delivery costs: $5 express (in eligible locations)

How do I get a new script?

Simply ask your doctor for an electronic script to be sent to your mobile.

Medmate has links to a growing number of clinics around Australia. Click “Appointments” and book a telehealth or face to face consultation with your regular doctor.

The easiest way to get a new script is to connect to a Medmate doctor 24 hours a day 7 days a week via our telehealth service. You will be able to see a doctor within the hour and have the script send to you by SMS.

What do I need to get started?

Add these details to your Medmate profile and you’re ready to start ordering:

  • Medicare number, concession cards and/or safety net details
  • Delivery details

Alternatively, you can always Shop Online as a guest.