Treat A Condition

An express online consult is a convenient way to request a prescription for common medical issues, Australia wide, 7 days a week.

You can have a script sent to your phone by SMS or to your nominated email address.

Choose the symptom category that best fits your current medical issue. Then simply answer some important safety questions.

The doctor reviews this information to understand the issue. Expect a call from the doctor, within the hour if you choose the priority service.

Following this assessment the doctor will issue the most appropriate medication for your problem. Remember, getting better is not just about medication, our doctor’s think about your problem holistically and have your overall best health in mind.

Any scripts will be issued electronically via SMS. Usually, you will have your script within minutes (for orders placed 8am to 8pm AEST, 7 days) or they will be issued when Medmate Telehealth opens the next morning.

If medications are clinically indicated, the doctor will prescribe the most appropriate medication for that problem.

Our doctors use evidence based Australian Therapeutic Guidelines to guide their medication choice. It’s important to remember, that medications are not always the answer. The doctor will provide home care advice that may not involve the use of medications such as antibiotics.

Based on your health information, your clinician may recommend that you see a healthcare provider in person. If that happens, you won’t be charged for your visit.

Medmate doctors may not prescribe controlled substances, narcotics or opioids or any controlled and monitored drugs and medications requiring close monitoring by a doctor. Our doctors reserve the right to decline prescribing any medication or refusing to provide Medical Certificates, based on their professional medical advice.

Based on your health information, your clinician may recommend that you see a healthcare provider in person. If that happens, you won’t be charged for your visit.

Yes absolutely, this is strongly advised and encouraged.

You will receive an email following the express consult. This will include our doctor’s advice about the management of your current problem. You can discuss this plan with your GP when you see them.

We are also able to forward a copy of the doctor’s treatment notes to your regular GP if you consent and provide us their details. When you complete the online request form, please fill in the details of your regular medical clinic. Notes will be forwarded to your GP usually within 48 hours.

If your GP has any questions for our doctor, they are very welcome to call 1300 858 909 or email reception@medmate.com.au. We will organise for the treating doctor to call them back as soon as possible.

No worries, simply select a ‘General Medical Consult’ and you can chat with a Medmate doctor. Our doctors will take a more detailed consultation via phone or video consult to understand how best to treat your problem.