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Frequently Asked Questions

What is an express online consult?

An express online consult is a convenient way to request a consult for common medical issues, Australia wide, 7 days a week.

Any scripts following your consult can be sent to your phone by SMS or to your nominated email address.

How do express online consults work?

Choose the symptom category that best fits your current medical issue. Then simply answer some important safety questions.

The doctor reviews this information to understand the issue. Expect a call from the doctor, within the hour if you choose the priority service.

Following this assessment the doctor will issue the most appropriate treatment for your problem. Remember, getting better is not just about medication, our doctor’s think about your problem holistically and have your overall best health in mind.

Any scripts will be issued electronically via SMS. Usually, you will have your script within minutes (for orders placed 8am to 8pm AEST, 7 days) or they will be issued when Medmate Telehealth opens the next morning.

What type of medication will the doctor prescribe?

If medications are clinically indicated, the doctor will prescribe the most appropriate medication for that problem.

Our doctors use evidence based Australian Therapeutic Guidelines to guide their medication choice. It’s important to remember, that medications are not always the answer. The doctor will provide home care advice that may not involve the use of medications such as antibiotics.

Based on your health information, your clinician may recommend that you see a healthcare provider in person. If that happens, you won’t be charged for your visit.


What medications can't be ordered online?

Medmate doctors may not prescribe controlled substances, narcotics or opioids or any controlled and monitored drugs and medications requiring close monitoring by a doctor. Our doctors reserve the right to decline prescribing any medication or refusing to provide Medical Certificates, based on their professional medical advice.

Based on your health information, your clinician may recommend that you see a healthcare provider in person. If that happens, you won’t be charged for your visit.

Can Medmate coordinate followup care with my regular GP?

Yes absolutely, this is strongly advised and encouraged.

You will receive an email following the express consult. This will include our doctor’s advice about the management of your current problem. You can discuss this plan with your GP when you see them.

We are also able to forward a copy of the doctor’s treatment notes to your regular GP if you consent and provide us their details. When you complete the online request form, please fill in the details of your regular medical clinic. Notes will be forwarded to your GP usually within 48 hours.

If your GP has any questions for our doctor, they are very welcome to call 1300 858 909 or email We will organise for the treating doctor to call them back as soon as possible.

What if my medical problem is not listed?

No worries, simply select a ‘General Medical Consult’ and you can chat with a Medmate doctor. Our doctors will take a more detailed consultation via phone or video consult to understand how best to treat your problem.