Three easy steps to renew a script

Renew your medication quickly and securely with Medmate’s online prescription service.

Chat with an Australian doctor, get fast approval, and receive your eScript straight to your phone via text.

Step 1

Search for your medication

Begin by searching for your regular medication from over 300 available options.

Step 2

Speak with one of our Aussie doctors

A qualified Australian doctor will review your request and get in touch for a chat to make sure the prescription renewal is safe and suitable for you.

Step 3

Receive your eScript via text to your phone

Once approved, you’ll receive your electronic prescription (eScript) instantly via SMS. You can present this QR code at any pharmacy or upload it on the Medmate website for home delivery.

What we do

Medmate makes healthcare simple and accessible, offering fast online services from the comfort of your home. Connect with Australian doctors and access:

Telehealth consultations

Medical certificates

Blood tests

And more

With Medmate, healthcare is convenient, secure, and tailored to your lifestyle - so you can focus on feeling your best.

Telehealth appointments
Telehealth Appointments
From $35.00
  • Australian registered doctors
  • Over the phone or video call
  • Multi-service single consults
Book a Consult
Medical Certificates
Medical Certificates
From $19.90
  • Single or multi-day certificates
  • Delivered via email
  • For work, uni, school, or care
Get a Certificate
Mental Health
Mental Health Support
Bulk-billed
  • Discreet consultations
  • No out-of-pocket costs
  • Mental health care plans
Book a Consult

Our Partners

Amcal logo
healius logo
i-med radiology network
my fitness pal logo
MedAdvisor logo
IPA logo
discount drug store logo

What to expect next

1

Search for your medication

Start by searching for your regular medication from over 300 available options. This helps you quickly find and select the exact prescription you’d like to renew.

2

Securely add your payment details

After you’ve selected your medication, simply enter your payment details securely. Medmate keeps your information safe every step of the way.

3

Speak with one of our Aussie doctors

A qualified Australian doctor will review your request and get in touch for a quick consult to make sure your prescription renewal is safe and appropriate.

4

Receive your eScript via text to your phone

Once approved, you’ll get your electronic prescription (eScript) instantly via SMS. You can show the QR code at any pharmacy or upload it on the Medmate website for home delivery.

Frequently Asked Questions

What is an online prescription?

An eScript is a digital version of the traditional paper prescription — it’s faster, safer, and more secure, especially compared to handwritten scripts. It’s also the most convenient way to get your prescription from a doctor.

You can get an electronic prescription instantly by SMS through Medmate.

Please note: eScripts are only available to Medicare card holders. If you don’t have a Medicare card, our doctors will provide a paper prescription and our team will help coordinate it with a local pharmacy near you.

Can I get repeats with my prescription renewal?

Yes, if repeats are available for the medication you’ve selected (based on Medmate’s clinical governance guidelines), you’ll have the option to request them at checkout.

Please note that not all medications are eligible for repeats. The doctor will assess your individual situation and decide if repeats are appropriate. If repeats aren’t approved, your fee will be fully refunded.

What type of medication can I request?

Medmate Telehealth doctors are fully registered Australian doctors who can prescribe any medication that is clinically appropriate for your needs.

We also partner with your local community pharmacy to feature their full range of prescription and over-the-counter medications on Medmate. This means you can order from your preferred pharmacy, all in one place.

Our doctors follow AHPRA guidelines to ensure safe and responsible care.

What medications can't be requested online?

Medmate doctors will not prescribe controlled substances, narcotics or any controlled drugs and medications requiring close monitoring by a doctor. Our doctors reserve the right to decline prescribing any medication or refusing to provide Medical Certificates, based on their professional medical advice.

 

What happens if there is an issue with my order?

If something’s not right with your order, we’re here to help. Please contact us if you need to report:

  • Issues with your prescription

  • Missing or incorrect items

  • Damaged products

  • Late orders

  • Delivery problems

Call our friendly customer service team on 1300 858 909.
We’re available 7 days a week, from 7am to 11pm (AET).