Convenient, Accessible, and Affordable Online Doctor Consultations
Medmate offers comprehensive telehealth services, connecting you with experienced Australian doctors through a secure and private platform. With Medmate, you can quickly book appointments, receive prescriptions, referrals, and medical certificates, all from the comfort of your home.
What types of medications can I request?
You can order several medication categories online for a script renewal. Online prescriptions are available for over 300 medications. Simply search for your regular medication and have a discreet chat to the doctor about your health.
Online Doctors
Unwell and need a doctor? Get an online consult instantly with Medmate. Simply choose your consult type and answer some important questions about your medical problem. The doctor will then use this information to understand the issue and decide on a treatment plan.
Get A Medical Certificate
If you need to call in sick or take a day off for work school or university, request a medical certificate without leaving home. Complete an online questionnaire about your problem and our doctors will be able to issue a certificate to your email if approved.
Frequently Asked Questions
What is Telehealth?
Telehealth is a modern approach to healthcare that allows you to consult with doctors online, using video calls, phone calls, or messaging. This service provides a convenient and accessible way to receive medical care without needing to visit a clinic in person. Telehealth services have become popular due to their ability to provide timely and efficient healthcare, especially for those with busy schedules or limited access to traditional medical facilities.
What is an online prescription?
An online prescription is the easiest way to get a script. Simply complete a prescription renewal form and a Medmate doctor will review your request. If approved, scripts are sent directly to a partner pharmacy in your area for pickup or delivery
How does Medmate work?
Medmate Telehealth provides a digital consultation with an online doctor by phone or video.
Enter important safety information for the doctor including your allergies, current medications and current medical conditions.
A doctor will review all the information you have provided and will call you for the consultation.
How do I get ready for an online consultation?
The online consultation will occur by phone or video.
Find a private, quiet space to have the consultation in your home, office or car.
Open the appointment confirmation email that you received on your phone or tablet.
Check that your audio and video settings are correct for your device and are working (tip: headsets can be a bit tricky, check the OPTIONS setting on the video link).
You’ll receive a message about 60 minutes prior to your call to prompt you to be ready.
Wait for the doctor to call or join the link!
It’s that simple.
Is my information secure?
This is very important to us. Your data is stored in Australia and encrypted to standards conformant and approved by the Australian Government.