Online Prescriptions

Online prescription renewals with Aussie doctors from $20. Scripts are sent by SMS.

Frequently Asked Questions

What is an online prescription?

An online prescription is a safe and convenient way to renew your regular prescription when your local GP is unavailable. After your consult, your prescription will be sent to your phone by SMS or to your nominated email address.

How to get a prescription online?

Search for your medication, answer a few important safety questions and connect with a clinician at a time that suits you.

Your online prescription request will be reviewed by a Medmate doctor and if approved as clinically appropriate, your script will be issued electronically via SMS and email. Doctors exercise independent professional judgement on the safety and appropriateness of approving a prescription renewal based on their clinical assessment.

Usually, you will have your script as soon as possible (for orders placed 8am to 11pm AEST, 7 days) or they will be issued when Medmate Telehealth opens the next morning.

What types of medications can I order online?

You can order several medication categories online for a script renewal. Online prescriptions are for script renewals of regular medications only.

Search for your regular medication, fill in a short intake form and a doctor will call you for your consultation.

There are medications that may be unsuitable for a prescription renewal for several reasons. Some of the reasons may be (but not limited to):

  • the medication requested is not a script renewal but a medication for a new or acute medical condition.
  • the medication requires information for a Medicare authority application.
  • the medication can only by prescribed by a specialist medical practitioner (such as a dermatologist or neurologist).
  • the medication is a restricted substance with substantial risk of abuse or addiction or is requested for an off label indication.
  • based on your answers to the Digital Medical Consultation, the doctor has assessed the risk as unsuitable for without a face to face assessment.

Based on your health information, your clinician may recommend that you see a healthcare provider in person. If that happens, you won’t be charged for your visit.

What medications can't be ordered online?

Doctors at this clinic do not prescribe any restricted or monitored medications. 

Based on your health information, your clinician may recommend that you see a healthcare provider in person. If that happens, you won’t be charged for your visit.

Can I get repeats on my prescriptions?

It depends on the medication selected. If available, you can add maximum repeats at checkout.

Doctors exercise independent professional judgement on the safety and appropriateness of approving a prescription renewal based on their clinical assessment.

Can Medmate coordinate follow-up with my regular GP?

Yes absolutely, this is strongly encouraged.

We are also able to forward a copy of the doctor’s treatment notes to your regular GP if you consent and provide us their details. When you complete the online request form, please fill in the details of your regular medical clinic. Notes will be forwarded to your GP usually within 48 hours.

If your GP has any questions for our doctor, they are very welcome to call 1300 858 909 or email reception@medmate.com.au. We will organise for the treating doctor to call them back as soon as possible.

What if the medication I need is not listed?

No worries, simply book a General Medical consult with a Medmate doctor. Once our doctors understand your medical history and have set you up in our system, you will be able to discuss your clinical request with the doctor.

Doctors exercise independent professional judgement on the safety and appropriateness of approving a prescription renewal based on their clinical assessment.

There are medications that may be unsuitable for a prescription renewal for several reasons. Some of the reasons may be (but not limited to):

  • the medication requested is not a script renewal but a medication for a new or acute medical condition.
  • the medication requires information for a Medicare authority application.
  • the medication can only by prescribed by a specialist medical practitioner (such as a dermatologist or neurologist).
  • the medication is a restricted substance with substantial risk of abuse or addiction or is requested for an off label indication.
  • based on your answers to the Digital Medical Consultation, the doctor has assessed the risk as unsuitable for without a face to face assessment.

Based on your health information, your clinician may recommend that you see a healthcare provider in person. If that happens, you won’t be charged for your visit.