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Frequently Asked Questions
What is an online prescription?
An online prescription is the easiest way to get a script. You can have an instant script sent to your phone by SMS or to your nominated email address. These are electronic prescriptions which are a form of secure QR Code. Once you receive your online prescription you can walk into any pharmacy and have it scanned and dispensed. Even easier, upload your online prescription on the Medmate website choose your local pharmacy and have your medication express delivered.
How to get a prescription online?
Get an online prescription instantly with Medmate. Choose the appropriate medication category above, tell the doctor which medication you need (e.g medication name and dosage) and answer a few important safety questions.
Your online prescription request will be reviewed by a Medmate doctor and your script will be issued electronically via SMS and email. Usually, you will have your script within minutes (for orders placed 8am to 8pm AEST, 7 days) or they will be issued when Medmate Telehealth opens the next morning.
What types of medications can I order online?
You can order most medication categories online for a script renewal. This includes mental health (antidepressants and anxiety meds), birth control and erectile dysfunction medications.
Fast online prescriptions are for script renewals of regular medications.
There are medications that may be unsuitable for a fast prescription renewal for several reasons.
For these types of reasons, following a review of your prescription request, the doctor may request that you book in for an Online Telehealth Consultation to be able to prescribe safely.
If you are unwell with an infection, for example an upper respiratory tract infection, urinary tract infection, sinus infection or skin infection, please book in for an Online Telehealth Consultation.
What medications can't be ordered online?
Medmate doctors may not prescribe controlled substances, narcotics or opioids or any controlled drugs and medications requiring close monitoring by a doctor. Our doctors reserve the right to decline prescribing any medication or refusing to provide Medical Certificates, based on their professional medical advice.
What if the medication category I need is not listed?
No worries, simply book in a same day telehealth consultation with a Medmate doctor. Once our doctors understand your medical history and have set you up in our system, you will be able to order online prescriptions quickly and easily.