An online prescription is a safe and convenient way to renew your regular prescription when your local GP is unavailable. After your consult, your prescription will be sent to your phone by SMS or to your nominated email address. These are electronic prescriptions which are a form of secure QR Code. Once you receive your online prescription you can walk into any pharmacy and have it scanned and dispensed. Even easier, upload your online prescription on the Medmate website choose your local pharmacy and have your medication express delivered.

Get a fast online prescription with Medmate. Choose the appropriate medication category above, tell the doctor which medication you need (e.g medication name and dosage) and answer a few important safety questions.

Your online prescription request will be reviewed by a Medmate doctor and if approved as clinically appropriate, your script will be issued electronically via SMS and email. Please note that requests are all individually reviewed by an Australian registered doctor who will call for clarifying information. Doctors exercise independent professional judgement on the safety and appropriateness of approving a prescription renewal based on their clinical assessment.

Usually, you will have your script as soon as possible (for orders placed 8am to 8pm AEST, 7 days) or they will be issued when Medmate Telehealth opens the next morning.

Our doctors follow AHPRA guidelines for the safe provision of telehealth services and may require a telephone or video consultation to be able to prescribe safely.

You can order several medication categories online for a script renewal.

Online prescriptions are for script renewals of regular medications only.

The doctor uses the information in your prescription request to understand your medical history. The doctor will call you to clarify or gather further information. So please expect a call, usually within 2-4 hours (8am to 8am Australian Eastern Time).

There are medications that may be unsuitable for a prescription renewal for several reasons. Some of the reasons may be (but not limited to):

• the medication requested is not a script renewal but a medication for a new or acute medical condition.
• the medication requires information for a Medicare authority application.
• the medication can only by prescribed by a specialist medical practitioner (such as a dermatologist or neurologist).
• the medication is a restricted substance with substantial risk of abuse or addiction or is requested for an off label indication.
• based on your answers to the Digital Medical Consultation, the doctor has assessed the risk as unsuitable for without a face to face assessment.

For these types of reasons, following a review of your prescription request, the doctor may request you book in for a followup Telehealth consultation or that your request is cancelled and refunded.

As Australian registered doctors, our doctors are independent practitioners and exercise independent clinical judgement. Doctors exercise independent professional judgement on the safety and appropriateness of approving a prescription renewal based on their clinical assessment.

Doctors at this clinic do not prescribe any restricted or monitored medications. 

The clinic supports RACGP guidelines that patients should only receive these medications from their regular General Practitioner.

Medmate doctors will not prescribe controlled substances, narcotics or any controlled drugs and medications requiring close monitoring by a doctor. Our doctors reserve the right to decline prescribing any medication or refusing to provide Medical Certificates, based on their professional medical advice.

Doctors at this clinic do not prescribe any restricted or monitored medications. 

It depends on the medication selected. If available, you can add maximum repeats at checkout.

Doctors exercise independent professional judgement on the safety and appropriateness of approving a prescription renewal based on their clinical assessment.

Yes absolutely, this is strongly encouraged.

We are also able to forward a copy of the doctor’s treatment notes to your regular GP if you consent and provide us their details. When you complete the online request form, please fill in the details of your regular medical clinic. Notes will be forwarded to your GP usually within 48 hours.

If your GP has any questions for our doctor, they are very welcome to call 1300 858 909 or email reception@medmate.com.au. We will organise for the treating doctor to call them back as soon as possible.

No worries, simply book a General Medical consult with a Medmate doctor. Once our doctors understand your medical history and have set you up in our system, you will be able to discuss your clinical request with the doctor.

Doctors exercise independent professional judgement on the safety and appropriateness of approving a prescription renewal based on their clinical assessment.