An eScript is a digital version of the traditional paper prescription — it’s faster, safer, and more secure, especially compared to handwritten scripts. It’s also the most convenient way to get your prescription from a doctor.

You can get an electronic prescription instantly by SMS through Medmate.

Please note: eScripts are only available to Medicare card holders. If you don’t have a Medicare card, our doctors will provide a paper prescription and our team will help coordinate it with a local pharmacy near you.

Yes, if repeats are available for the medication you’ve selected (based on Medmate’s clinical governance guidelines), you’ll have the option to request them at checkout.

Please note that not all medications are eligible for repeats. The doctor will assess your individual situation and decide if repeats are appropriate. If repeats aren’t approved, your fee will be fully refunded.

Medmate Telehealth doctors are fully registered Australian doctors who can prescribe any medication that is clinically appropriate for your needs.

We also partner with your local community pharmacy to feature their full range of prescription and over-the-counter medications on Medmate. This means you can order from your preferred pharmacy, all in one place.

Our doctors follow AHPRA guidelines to ensure safe and responsible care.

Medmate doctors will not prescribe controlled substances, narcotics or any controlled drugs and medications requiring close monitoring by a doctor. Our doctors reserve the right to decline prescribing any medication or refusing to provide Medical Certificates, based on their professional medical advice.

If something’s not right with your order, we’re here to help. Please contact us if you need to report:

• Issues with your prescription

• Missing or incorrect items

• Damaged products

• Late orders

• Delivery problems

Call our friendly customer service team on 1300 858 909.
We’re available 7 days a week, from 7am to 11pm (AET).