Medmate Partner Pharmacy Portal Questions

How to access the Medmate Pharmacy Portal?

Access the Medmate Portal from the email or go to pharmacy.medmate.com.au

  • For Medmate partner pharmacies, please use the password provided
  • For all other pharmacies, you will receive an One Time Password to access the order.

What are the different menu options?

The menu provides a listing of the different order types and order status

  • In store Payments – Customer will collect and pay for their order it in store once it has been processed.
  • Quote Required – The Customer has requested a price for an item. You can provide a quote for the item.
  • Awaiting Authorisation – Order is awaiting the customer to approve the quote.
  • Ready to Process – Orders have been paid and are ready to be processed.
  • Delivery List: List of orders that are awaiting to be delivered.
  • Pick up list: List of orders that are awaiting pickup by the customer.
  • In Transit:  List of orders that have been picked up by a courier, and in transit to the customer.
  • Completed: Orders are moved to this status when the customer has confirmed they have picked up or received the order. The pharmacy can also move the order to this status when they know the order has been completed.
  • Cancelled Orders: Orders have been cancelled

How to complete a "Ready to Process" order?

Select the menu item “Ready to Process”.

  1. Click “View” to review the respective order. The order will either be for Delivery or Pickup.
  2. Scripts will be displayed at the top of the screen. All other items will be displayed within the table.
  3. Each script can be printed or downloaded. The Electronic Script can also be scanned from the screen.
  4. Dispense the scripts, and collection of over the counter / front of shop items.
  5. When scripts have been dispensed and items collated, click “Proceed with Order”.
  6. The Order will be moved to the Delivery List or Pickup List, depending on the option from the Customer.
    • If delivery, organise the courier to deliver the items within the estimated time slot.
    • If the customer has selected Express delivery, Medmate Express delivery partner will be notified and pick up the item within 15minutes.
    • If the customer has chosen Pickup, the customer will be notified by SMS and email.
  7. Ensure the items are placed into the appropriate packaging for delivery or pickup.

How does Express Delivery work?

Medmate has partnered with an Express Delivery partner.

  • If the customer has selected Express delivery, please process as a priority.  Ensure you dispense and package items within 15 minutes, to achieve the delivery requirements.
  • Once the order has been processed,
  • Click to Proceed with Order.
  • Confirm the request for Express delivery, which will automatically engage the Express Delivery Partner.
  • You will be able to track the delivery from the Delivery list and clicking the Red link.

How do I process a “Quote Required” order?

Click “Request for Quote” to display orders for which a quote has been requested.

    1. Click “View” to review the order.
    2. If there are scripts within the Order, they will be displayed within the scripts section.
    3. Each script can be printed or downloaded. The Electronic Script can also be scanned from the screen.
    4. Click “Edit Order”. A new section is created for the order, where the prices can be inputted for the requested items.
    5. Click “Confirm Order” to send the quote back to the Customer for review and acceptance.
    6. The Order will be moved to the “Awaiting Authorisation” section.

How do I accept a Purchase Order?

Your pharmacy will receive an email Purchase Order from a customer via Medmate.

  1. You can access the Purchase Order by clicking “Accept Order”.
  2. The Medmate portal login page will open.
  3. A team member from Medmate will contact you and provide login credentials.
  4. Login to Medmate, and follow the:
    • How to complete a Ready to Process order” for paid orders within the “Ready to process”
    • How to complete an In Store Payment order” for customers who have placed an order with your pharmacy and will collect and pay for it in store once it has been processed

How do I accept a “Quote Required”?

Your pharmacy will receive an email requesting a quote from a customer via Medmate.

  1. You can review the items that require a quote by clicking “Review Quote”.
  2. The Medmate portal login page will open.
  3. A team member from Medmate will contact you and provide login credentials and instructions.
  4. Login to Medmate, and follow the:
    • How do I provide a “Quote Required” order”.

What happens if I reject a Purchase order?

Your customer will be notified that you have not accepted the order, and the order will be routed to another pharmacy in your area.

How do I get paid for the Purchase Order?

A Medmate team member will call the pharmacy and will reimburse the value of the order, less any fees and charges.

    • Please note, you will receive the first 5 orders for free.

Is there a charge to the Pharmacy for this service?

You will receive the first 5 purchase orders for free. Please contact us and a Medmate team will discuss the fees in more detail.