-

About Us

Your online home for healthcare

At Medmate, we believe healthcare should be safe, accessible, and inclusive — for everyone.

Whether you live in the city or the most remote part of Australia, you deserve high-quality care. No matter your background, income, gender, or age — we’re here for you.

We’re proud to be an inclusive organisation that treats all people with respect, dignity, and care. Discrimination has no place in healthcare.

Supporting Clinicians

We support our doctors with tools that reduce admin and help them focus on what matters most — caring for patients. When clinicians thrive, patients do too.

Connected Care

Medmate works alongside your local healthcare team — GPs, pharmacies, pathology, hospitals and more. We support continuity of care, helping you take the next step confidently.

Whether it’s a prescription, treatment or follow-up, we’re here to make healthcare simple, safe, and supportive.

Talk to a clinician

Why it matters

Because too many people still fall through the cracks.

  • People in rural towns who can’t get in to see a doctor for weeks.

  • Parents who can’t take time off work or afford a GP visit.

  • Patients who feel judged or dismissed because of who they are.

  • People managing chronic conditions without ongoing support.

Healthcare shouldn’t be hard. And it shouldn’t leave anyone behind.

Talk to a clinician

Medmate is a winner of the 2024 Telstra Business Awards for Championing Health.

Developed in consultation with GPs, pharmacists, and patients, Medmate delivers high-quality virtual care through a trusted network of registered Australian doctors — including GPs and emergency clinicians — available daily until 11pm.

Registered with the Australian Digital Health Agency, Medmate has already supported over 300,000 Australians across 3,000 postcodes, helping people access the care they need, when and where they need it.

Our corporate head office is based in Melbourne, Victoria.

How it works

Step 1

Book a consult & create your account

Create an account to securely store your healthcare information for easy access next time.

Step 2

Securely add your payment details

Quickly and easily pay for your telehealth consults, medication, and delivery or pick up in-store.

Step 3

Speak with one of our Aussie doctors

You will receive a call from one of our doctors within minutes depending on your consultation type.

Step 4

Receive your eScript via text to your phone

Once your consultation has ended the doctor will send your script to your mobile as an eScript.