About Us

Our mission is to connect every person, everywhere, to the healthcare that they need.

We recognise the difficulties people face when seeking medical assistance. Finding help when you need it can be challenging.

This inspired us to create the Medmate virtual care service.

Our virtual care service is essential in maintaining Australians’ health, complementing the ongoing care from your in-person GP. It empowers you to take charge.

Medmate is a winner of the 2024 Telstra Business Awards for Championing Health.

Our Commitment to Care and Clinical Governance

At Medmate, we are dedicated to upholding the highest standards of clinical governance. Our commitment ensures that all healthcare services provided through our platform are safe, effective, and patient-centered. We adhere to stringent regulatory requirements, continuously monitor and evaluate our clinical practices, and promote a culture of transparency and continuous improvement.

By prioritizing patient safety, clinical excellence, and ethical practices, we strive to deliver the highest quality of care and maintain the trust of our patients and partners.

As a 2024 Telstra Business Award winner for Championing Health, Medmate is an Australian digital platform for telehealth, developed in consultation with GPs, pharmacists, and consumers. Registered with the Australian Digital Health Agency, Medmate is staffed by a team of registered doctors, including GPs and emergency department clinicians, providing care every day until 11pm. To date, Medmate has supported over 250,000 Australians across 3,000 postcodes.

Medmate Corporate Head Office is located in Melbourne, Victoria.