Medmate Collaborative Care is a digitally enabled medical service that allows pharmacists to refer patients for timely medical consultations, helping to support and enhance clinical services within the pharmacy. Medmate is proud to be Australia’s most extensive shared care service partnered with pharmacies nationwide.

The pharmacist submits a consult request on behalf of the patient. A Medmate doctor reviews the request and, if appropriate, provides a prescription, pathology referral, specialist referral, or follow-up advice. The patient is then handed back to the referring pharmacist for dispensing, counselling, and ongoing care.

No. Any pharmacist can refer a patient using Medmate’s digital consult form, as long as they have the patient’s consent and act within their scope of practice.

Medmate is a proud partner in pharmacy scope of practice training. Our medical team actively trains and mentors pharmacists across Australia, supporting them through their scope of practice journey and providing ongoing clinical support once qualified. Our Medical Director, Dr Ganesh Naidoo, also serves as an advisor and trainer for scope of practice programs at James Cook University.

Yes. Medmate operates under AHPRA telehealth regulations with fully registered Australian doctors and robust clinical governance protocols in place.

Yes, Medmate consults are privately billed. Pharmacies can offer Medmate as a convenient option for patients who need timely medical care but don’t have immediate access to a GP.

• Improved patient outcomes through seamless, coordinated care

• Fewer walkouts due to medication stock or advice gaps

• Increased revenue from higher product and service uptake

• Enhanced support for professional services like UTI treatment, weight loss programs, and pathology referrals

Yes, S4 medications can be prescribed if clinically appropriate. However, S8s and other drugs of dependence are excluded under Medmate’s restricted medications policy.

Medmate offers full onboarding, helpful resources, and ongoing support. Training is available both virtually and in-person, with easy-to-follow education modules for your staff.

Absolutely. Medmate provides pharmacies with educational materials such as posters, brochures, and digital assets to help drive patient engagement and raise awareness of this valuable community service.

Most consults are completed within 15–30 minutes during clinic hours, 7 days a week. Urgent cases can be flagged for priority review to ensure timely care.

If a consult is clinically inappropriate or outside the scope of telehealth, the patient will be advised to see their regular GP or visit a medical centre. No fee is charged in these cases, and the pharmacy will be notified of the outcome by the Medmate clinical team.

Medmate clinicians strongly value continuity of care. After each consultation, patients receive a summary they can easily share with their regular GP, helping keep everyone informed when interim care is provided.

All patient data is securely transmitted and managed in line with the Medmate Privacy Policy, the Privacy Act, and all relevant healthcare regulations.