What is an electronic prescription?

An electronic prescription is the most convenient way to receive a prescription from your doctor. It is a digital version of the paper prescription that we have all been using for many years.  They are more convenient, safe and secure than paper prescriptions, particularly hand written traditional scripts.

How do I get an electronic prescription? 

Simply ask your doctor for an electronic prescription at your next doctors’ consultation. You will be able to receive the script instantly by SMS or email. Doctors issue them using their regular prescribing software in the medical clinic. The script is in the form of a QR code. 

What is an electronic prescription?

How to use an eScript at the pharmacy

Nearly all community pharmacies in Australia accept eScripts.

Find a pharmacy on the Medmate website.

Simply walk in and have the pharmacist scan your eScript.

How to use an eScript online with your pharmacy

  1. Order online with the Medmate website or download the Medmate app.
  2. Enter in your delivery address.
  3. Choose your favourite pharmacy.
  4. Click “Fill a Script”
  5. Follow the simple steps in this video to upload your prescription for delivery or click & collect.

How do I get my repeats?

Repeats are generated after the prescription is dispensed. Please ask the pharmacy to issue your repeats as tokens (SMS/Email) or a paper repeat. 

I need some help with my eScript

If you have any questions or need some help using your eScript call the Medmate customer service team who will help you coordinate your order with a local pharmacy. 

Customer Service support operates 9am to 9pm 7 days per week.